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Client insights

यो पेज अझै नेपालीमा उपलब्ध छैन, त्यसैले अंग्रेजीमा देखाइएको छ।

Reports → Customer Analytics shows how loyal your clients are, and who needs a nudge.

Customer Analytics

Start with the action items at the top. They’re lists of real clients to contact:

  • At Risk and Slipping: regulars coming less often
  • Lost First-Timers: new clients who never came back
  • High-Value Dormant: big spenders who’ve gone quiet

Health checks

  • 1st → 2nd Visit: how many new clients return. This is the number to grow.
  • No-Show Rate, Upsell Rate
  • Booking Source Trend: walk-in vs online, over time