What your clients see

Knowing what your clients see makes it easy to answer “how do I book?” on the phone. Your booking page is yoursalon.focl.app; it works on any phone or computer, and there’s nothing to download.

How a client books

Location: only if you have more than one. They see each location’s hours today, address and phone.
Choose services: they can pick more than one. Services are grouped by your categories, with prices, times and descriptions. Your popular services show under Most booked.
Choose your staff: only if you’ve switched on Customer can choose employee. The first option is always Anyone available (the soonest opening with anyone). They can also pick one person, or several, and get whoever is free first.
Pick a time: a week at a time, split into Morning, Afternoon and Evening. Only real openings show: when you’re open, someone is on shift, they can do the service, and rooms or equipment are free.
Your details: they start with their phone number. Returning clients are recognised and their name fills in automatically. New clients add their name, and an email if they want a receipt.

There’s also an optional box to get appointment texts (see below).
Book appointment: they see “You’re booked”, with Add to calendar, Get directions, and a link to reschedule or cancel.

If you approve bookings first

With Require manual confirmation on, clients booking above your amount are told “This appointment needs to be confirmed by the business.” The booking shows as Needs Confirmation on your calendar until you confirm it. Open it and choose Confirm Appointment.

Changing or canceling

The confirmation link lets clients Reschedule (pick a new day and time) or Cancel by themselves, any time until they’ve checked in. You’ll see the change on your calendar right away.

Texts: clients opt in

US texting rules mean clients must agree to get texts. When booking, they’ll see an SMS Notifications (Optional) box, which is unticked unless they tick it. Only clients who tick it get your reminders.

After booking, they’re also asked if they’d like offers by text (Yes, text me offers). The card terminal can ask the same after they pay. Only clients who say yes get your marketing campaigns.

Clients can reply STOP to any text to stop them all.

When no times show

Client sees	What to check
“Nothing to book online yet”	No services are set to Visible to Customers
“Closed on Mondays”	Your opening hours for that day
“Nothing open on …”	Everyone’s booked, or nobody is on shift who can do that service

If there’s another opening soon, the page offers it with a Go to button.