Sign in a tablet with a pairing code
The front desk tablet signs in with a one-time pairing code from the FocalPOS dashboard. On the tablet the screen says Enter PIN, but it wants the pairing code, not an employee PIN.
Show the steps in this video as text
Sign in a tablet with a pairing code
- A tablet that is not signed in shows Enter PIN. Ask the owner for a pairing code (FocalPOS dashboard: Devices, the tablet's menu, Get a pairing code).
- Type the 6-digit code on the keypad and tap Submit.
- A wrong code, or one older than 10 minutes, is refused. Tap Clear and ask for a new code.
- Type the new code and tap Submit.
- The first time, the tablet asks for permissions. Tap Grant Permissions, then allow each one.
- You are signed in. This is the front desk screen, where today's visits show up.
How do I sign in a tablet?
Section titled “How do I sign in a tablet?”- On the tablet, open the FocalPOS app. A tablet that is not signed in shows Enter PIN (“Enter your 6-digit PIN to continue”).
- The owner (or a member who manages devices) gets a code: in the FocalPOS dashboard go to Devices, open the tablet’s ⋯ menu and choose Get a pairing code (or Pair again for a tablet that was signed in before).
- Type the 6 digits on the tablet’s keypad and tap Submit. The tablet greets you with “Welcome, tablet name!”.
- The first time, the tablet shows Permissions Required. Tap Grant Permissions and allow each Android prompt (While using the app for location, Allow for nearby devices). The tablet needs them to find printers and card terminals.
- The front desk screen opens. This is where today’s visits show up.
Which code do I type: pairing code, device PIN or employee PIN?
Section titled “Which code do I type: pairing code, device PIN or employee PIN?”- Pairing code (6 digits): signs the tablet in. Made in the dashboard under Devices, works once and lasts 10 minutes. This is what the Enter PIN screen wants.
- Device PIN (8 digits): set by the owner for each device. The tablet asks for it to sign out (“Enter the 8-digit device PIN to sign out”).
- Employee PIN: each staff member’s own PIN, for clocking in and approving things like refunds.
Why does it say “That code is not valid or has expired”?
Section titled “Why does it say “That code is not valid or has expired”?”The code was mistyped, already used, more than 10 minutes old, or replaced by a newer code (making a new code cancels the previous one). Tap Clear, ask the owner for a new code with Get a pairing code (or Pair again), and type it within 10 minutes.
After several wrong codes the tablet says “Too many attempts. Wait 5 minutes.” Wait, then try a fresh code.
Common questions
Section titled “Common questions”Does a new code sign out my other tablets?
Section titled “Does a new code sign out my other tablets?”No. A code belongs to one device. Using it signs in that device and ends any older session of that same device, so another tablet that was signed in as it is signed out. Your other devices are not affected.
The tablet says “Your session has expired” or “This device is not fully set up”
Section titled “The tablet says “Your session has expired” or “This device is not fully set up””Sign in again with a new pairing code (Devices, the tablet’s ⋯ menu, Pair again).
It says “Permissions Required” and nothing happens when I tap Grant Permissions
Section titled “It says “Permissions Required” and nothing happens when I tap Grant Permissions”A permission was denied earlier. Tap Open Settings, allow Location and Nearby devices for FocalPOS, come back and tap Recheck Permissions.
It says “Install Permission Required”
Section titled “It says “Install Permission Required””The app updates itself, so Android must allow it to install updates. Tap Open Settings, turn on Allow from this source for FocalPOS, then tap Check Again.
How do I sign the tablet out?
Section titled “How do I sign the tablet out?”Open the menu (top left) and tap Sign Out, then enter the 8-digit device PIN. The owner can see or change the device PIN under Devices in the dashboard.
Next: Clock staff in and out.