Cancel a visit or mark a no-show

Cancel a visit the customer called off, or mark a booking as a no-show when the customer never came.

1. 1Lily booked for earlier today and has not come in. Tap her visit to open it.0:00
2. 2Tap Cancel at the bottom right.0:05
3. 3Pick a reason: No Show for a customer who never came, or another reason (like Customer Request) to cancel.0:09
4. 4Add a note if you like, then tap Mark No-Show (Cancel Appointment for other reasons).0:17
5. 5If the tablet asks, enter your employee PIN and tap Continue.0:31
6. 6The visit is marked as a no-show (a cancellation shows as canceled). Tap Back: it is off the board.0:44

Show the steps in this video as text

Cancel a visit or mark a no-show

1. Lily booked for earlier today and has not come in. Tap her visit to open it.
2. Tap Cancel at the bottom right.
3. Pick a reason: No Show for a customer who never came, or another reason (like Customer Request) to cancel.
4. Add a note if you like, then tap Mark No-Show (Cancel Appointment for other reasons).
5. If the tablet asks, enter your employee PIN and tap Continue.
6. The visit is marked as a no-show (a cancellation shows as canceled). Tap Back: it is off the board.

How do I cancel a visit or mark a no-show?

1. On the front desk screen, tap the visit to open it.
2. Tap Cancel at the bottom right. The Cancel Appointment sheet opens.
3. Tap Select Reason and pick one: No Show (only for booked visits that have not been checked in), Customer Request, Walked Out, Staff Unavailable, Duplicate or Other.
4. Add a Note (optional) if it helps, for example “Called, will rebook”.
5. Tap Mark No-Show (for a no-show) or Cancel Appointment (for any other reason).
6. If the tablet asks, enter your employee PIN and tap Continue.
7. The visit shows “This appointment was marked a no-show” (or “This appointment has been canceled”). Tap Back: it is off the board.

Why don’t I see No Show?

No Show is only offered for a booked visit that has not been checked in. A customer who is checked in was here: use Walked Out if they left before the service.

Troubleshooting

Why does it ask for a PIN?

The tablet’s profile asks for an employee PIN to cancel. The owner chooses this in the dashboard under Devices, Profiles.

The customer paid a deposit

The sheet shows what happens to the deposit before you confirm. To give it back, refund it from the visit (see Refund a payment).

I canceled the wrong visit

A canceled visit can’t be restored on the tablet. Check the customer in again as a walk-in, or ask the owner to rebook it in the dashboard.