Open and close the cash drawer

Track the cash in your drawer: open it with a float in the morning, record cash taken in or out, and count it at closing.

1. 1Open the menu and tap Cash Drawer.0:00
2. 2At the start of the day, tap Open drawer and type the cash in it (the float). Tap Next and enter your PIN.0:08
3. 3At closing, tap Close drawer, count all the cash and type the total. Then Next and your PIN.0:30
4. 4The summary compares what should be in the drawer with what you counted. Tap Done.0:53

Show the steps in this video as text

Open and close the cash drawer

1. Open the menu and tap Cash Drawer.
2. At the start of the day, tap Open drawer and type the cash in it (the float). Tap Next and enter your PIN.
3. At closing, tap Close drawer, count all the cash and type the total. Then Next and your PIN.
4. The summary compares what should be in the drawer with what you counted. Tap Done.

How do I open the cash drawer for the day?

1. Open the menu (top left) and tap Cash Drawer. It says Drawer not open.
2. Tap Open drawer, count the cash in the drawer and type it (the opening float). Tap Next.
3. An employee who can run the drawer enters their PIN and taps Continue.
4. The page shows Open since with the time, who opened it and the Opening float.

Cash sales still count when the drawer is not open: they go into the next drawer session.

How do I pay cash in or out?

Tap Pay in (cash added, for example change for the drawer) or Pay out (cash taken out). Type the amount, pick what it is for (Change for the drawer, Safe drop, Supplies, Tips paid out or Other), tap Next and enter a PIN.

How do I close the drawer at the end of the day?

1. On Cash Drawer, tap Close drawer.
2. Count all the cash in the drawer and type the total. You count first: the tablet doesn’t show what it expects until you’re done.
3. Tap Next and enter a PIN.
4. The summary shows the opening float, cash sales, cash tips, refunds, pay ins and outs, change given, Expected and Counted, and whether you are over or short. Tap Print slip for a paper copy, then Done.

How do I open the drawer without a sale?

Open the menu and tap Open Cash Drawer. If the tablet asks, enter your PIN. The drawer opens through the receipt printer it is plugged into, and the opening is counted under No sales.

Note

On a tablet without a printer and drawer (like the one in the video) this shows an error such as “Cash drawer is not available. Connect a compatible printer first.” or “Failed to open cash drawer”.

Troubleshooting

The Cash Drawer item is missing from the menu

The tablet’s profile doesn’t include the cash drawer. The owner can turn it on in the dashboard under Devices, Profiles.

It says “The drawer is already open” or “Another tablet already closed the drawer”

Another tablet at your location opened or closed it first. Tap refresh to see the current drawer.

Who can open and close the drawer?

Employees whose staff profile allows running the drawer. The owner sets it on the staff member’s profile.

The count was wrong

The owner can correct a closed drawer’s count in the dashboard. See Cash drawer.