Services
Reports > Services answers “is the new service catching on, and what should I push?”
Open Services
Pick the range and location at the top, as on Sales.
Is my new service catching on?
Section titled “Is my new service catching on?”New services shows a card for each service added in the last 90 days (not the menu you set up when you joined). Each card counts from the day it was added until today, whatever range you picked:
- A verdict in plain words with what to do: Picking up, Flat, Slowing, Too early to tell (under two full weeks) or Not booked yet.
- A bar per week, and the times it was done.
- Clients who had it, Their first time, Came back for it (people who had it on two or more visits) and New to you (clients new to your business).
The section is hidden when you have no new services.
Which services sell best?
Section titled “Which services sell best?”- By category: service sales and times done per category, with each one’s share.
- All services: every service with Performed, Listed (prices on the tickets), Discounts & refunds, Sales (what was actually paid for it) and Change against the period before. Click a column to sort (on a phone, use Sort).
How do I see one service’s details?
Section titled “How do I see one service’s details?”Tap a service (in the table or a card). Its page shows service sales and times done (with the change), average price, rating, times done per day or week, its clients in the range (first time, had it before, came back for it) and Who does it most.
How do I export the service table?
Section titled “How do I export the service table?”Press Export CSV above All services. You get the rows as sorted, plus the totals. The same figures are on Sales > Details > Services.
Troubleshooting
Section titled “Troubleshooting”Why don’t service sales add up to my revenue?
Section titled “Why don’t service sales add up to my revenue?”Service sales count on the day of the visit and only what was paid for each service. Revenue counts payments on the day they were taken, after refunds. Tips and payments without a visit aren’t service sales. See Sales.
My new service isn’t under New services
Section titled “My new service isn’t under New services”It must be active and added in the last 90 days. Services added in your first week (your opening menu) never count as new.
What is “Custom services”?
Section titled “What is “Custom services”?”Off-menu items added to a visit with their own name and price.