Common questions
यह पेज अभी हिंदी में उपलब्ध नहीं है, इसलिए अंग्रेज़ी में दिखाया गया है।
Why can’t I add a service? Every service needs a category. Go to Services → List → Manage Categories and add one first.
Why can’t I add an employee? They need at least one role and a 6-digit employee code. Add roles under Employees → Manage Roles.
How do I add a second location? This isn’t in the web dashboard yet. Email [email protected].
Bookings
Section titled “Bookings”The Create button on the calendar doesn’t do anything. Turn on online booking first.
A client says there are no times available. Check the salon is open that day, someone is scheduled, that person can do the service (Service Filters), and the day is inside your Booking window.
How do I stop no-shows? Switch on the 24-hour reminder in online booking, and try the No-show recovery campaign.
Payments
Section titled “Payments”Can I give a partial refund? Not yet. Refund returns the full remaining amount on a card payment.
Where do I take payment? On a Clover card terminal, which our team sets up for you. See Get paid.
What happens when my free trial ends? Set up billing before day 30 so nothing stops. See Set up billing.
What does “Billing Setup Required” mean? Billing for your FocalPOS subscription isn’t set up yet. See Set up billing.
My texts aren’t being delivered. Check your number shows Approved in verification. Then open SMS Logs and switch on Show skipped. Clients who haven’t agreed to texts are skipped automatically.
A client says they never got a reminder. They probably didn’t tick the texts box when booking. See Who can you text?
Tablets
Section titled “Tablets”How do I sign in a tablet? Press Generate POS OTP on the Devices page and enter the 6-digit code on the tablet within 10 minutes. See Tablets & devices.
Walk-ins won’t add on the tablet. Someone has to be clocked in first.
Still stuck?
Section titled “Still stuck?”Email [email protected]. A screenshot helps us help you faster.