Emails to your clients

Besides texts, FocalPOS sends your clients emails about their appointments. You don’t need to set anything up to send them, but you should set the email address replies go to.

Which emails does FocalPOS send?

• Booking confirmation, when a booking is made (a “pending confirmation” version when the booking needs your OK).
• Appointment updated, when the appointment moves to a new time.
• Appointment reminders and the thank-you after the visit, for each one you turned on in Appointment texts.
• Invitations to new members of your team.

Who are the emails from?

Emails come from “<your business name> via FocalPOS” at [email protected]. For example: “Halo Brow Studio via FocalPOS”.

Where do clients’ replies go?

To your business email: the Email in Settings > Profile. When a client presses Reply, their email goes there. If no business email is set (or it isn’t a working address), replies have nowhere to go.

Set your business email

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Use an inbox someone at the salon reads every day. Clients reply to reminders to ask questions or to say they can’t make it.

Who gets the emails?

Every client who has an email address on their client record. Emails don’t depend on text consent: a client who never said yes to texts, or who texted STOP, still gets appointment emails.

To stop emails to a client, remove the email address from their client record.

What do the emails look like?

Short and plain, in your business name: “Hi Sarah,” with the appointment date and time (like “2:30 PM”), the services and staff, the location’s address, and a link to view, reschedule or cancel on your booking site.

Common questions

My client didn’t get the email.

• Check the email address on their client record for typos.
• Ask them to look in spam or promotions, and to add [email protected] to their contacts.
• For reminders, check the reminder is turned on in Appointment texts.
• If it still doesn’t arrive, email [email protected] with the client’s email and the appointment date. The dashboard has no email log, but support can check whether it bounced.

Can I change the “from” address to my own email?

No. Emails always come from [email protected] with your business name. Replies go to your business email.

Can I change the wording of the emails?

No. The wording is fixed so the details are always right.

My client got the email but not the text.

Texts need the client’s yes to appointment texts. Emails don’t. See Text consent.